If you're a Shopify merchant and you installed any of the Scalify apps mentioned below on your store, the information in this help article applies to you.
Scalify apps:
- Scalify (unlisted)
- Facebook Ads Launcher
- Facebook Ads Retargeting
- Facebook Ads Autopilot
- Facebook Ads Scaling.
To cancel your subscription, please follow the steps below:
- On the sidebar, click on Apps.
- Find the Facebook Ad Launcher and click on Delete.
- Optional: A pop-up window will show, select the "Reason for deleting" to provide our product team with feedback and improve the app.
- Click on Delete.
After deleting an app from your store, your subscription will be canceled automatically by Shopify.
Ads, ad sets, campaigns, and audiences created with any Scalify app will remain saved on your Facebook Business account, we won't delete them after cancelation.
You can re-install an app on your Shopify store whenever you're ready to start advertising again.